(It's still a wired, not wireless device, which I prefer.) So if I have any more problems I'll just try that. I got was that there is an upgrade, pantech 295 usb modem for only 30.00. I still think you pay too much for mobile broadband, and am a little put off that the problem existed in the first place, but I'm very happy to have this problem resolved. They were both very helpful and pleasant to talk t, and efficiently resolved the problem. I'm very happy with both the verizon store and verizon tech support. It did take about 30 seconds until the pantech uml 290 was connected, but it connected successfully three times in a row.
Then test it by putting the computer to sleep. Restart the computer to save this setting.
Uncheck "allow the computer to turn off this device to save power". When you find it, select it, and click the power management tab on the far right.
If it doesn't, continue this process through all the root hubs until it does. I didn't know you could disable power management for just one device, but verizon tech support did! So you go into device manager, expand universal serial bus controllers, right click the first "root hub", click the power tab, and see if your device shows up. I called my local verizon wireless store, who quickly got me tech support after running through a few things.
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